Visionz Salon and Spa    (757)327-0403   - 704 Thimble Shoals Blvd.  Suite 102  Newport News, VA 23606
.   Salon and Spa Etiquette   .

  • All Salon and Spa services are guaranteed to meet your expectations. If at any time you are not completely satisfied we must be notified within seven (7) days of original service date. We will then correct this service at no charge as quickly as possible.
  • Professional hair care products at Visionz are guaranteed and can be returned for an exchange or refund within fourteen (14) days of original purchase date.
  • Payment is due at the time services are rendered.
  • If we receive a bad or bounced check, we charge a hold fee of $15 per day past the payment date.
  • We require 24 hours notice of cancellation for all salon and spa services. If there is a history of changing or cancelling appointments without the requested 24 hours, a credit card will be required for future salon and spa services and will be charged fifty (50) percent of the value of the service.
  • We provide a courtesy reminder call for our guests. Please do not rely solely on these calls for there may be unexpected circumstances that prevents us from reaching you.
  • Many of our guests ask about gratuities...they are not included in any of our services, the standard ranges from fifteen (15) to twenty (20) percent when guests are thoroughly satisfied with their experience.  
  • We are not able to accept gratuities on credit card payments. Our staff accepts personal checks and cash.
  • We like children, however, salons are not safe places for babies and children. Please, we ask you not to bring children with you to your appointment unless they are scheduled for a service or accompanied by another adult, or your appointment may have to be rescheduled.
  • Visionz reserves the right to request a credit card reservation when booking multiple services totaling more than 100 dollars.
  • Gift cards are available for purchase and must be present for redemption. Please take the time to note the cards expiration date when applicable. Gratuities are not accepted on gift cards.  All sales are final.
  • Please arrive 15 minutes prior to scheduled appointment time for all spa services to allow time for processing of initial health consent forms. 
  • We recommend for post massage treatment you do not go immediately to exercising heavily. Your body needs some recovery time.
  • We recommend no exfoliation of the skin prior to facial services and waxing services.
  • Please understand that our guests are individuals and additional charges may apply to accommodate long hair, thick hair, extra time requirements etc.
  • The private personal information you provide to us is just that- private. Your information is not sold, shared, or disclosed with third party companies.
  • Visionz is a non-smoking facility.
  • Pets are not allowed on the premises.
  • Feel free to indulge in services of a different stylist/technician each time you visit, as we are a team salon. It can be helpful to be comfortable with several different team members in case of circumstances when someone is unavailable due to vacation, full schedule, etc.
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